Frequently Asked Questions:
Loyalty Program
What am I signing up for?
This rewards program is a new kind of loyalty program that instantly rewards you after you transact with your hotel. No points. No tiers to track. Just immediate benefits and instant gratification to make your experience more memorable, personal, and rewarding.
Who can join and how?
It's free and easy to join! To become a member, you will need to provide your name and email address. You must meet the age and residency requirements outlined.
What benefits do I receive for being a member?
As a member booking a qualified rate through our website, you can choose from a variety of rewards that will be available to choose from after your reservation is made.
Do I receive a membership card?
No membership card is required to join this program.
Where can I view and track my stays and rewards?
Simply sign into your account to track your stays and available rewards.
Can I change or cancel my reservation?
For changes to existing reservations, please follow the instructions on your confirmation letter or contact the hotel directly.
How do I earn rewards?
Be sure you are logged in when making your reservation online to associate your stay with your loyalty account. Your booking must be made directly at the hotel’s Booking Engine. Rewards will be available to choose on your loyalty account after completing your reservation. Some rates or special promotions may be excluded from the program.
When can I choose my rewards?
Your rewards will be available for selection after completing your reservation while your welcome offers are readily available for redemption after joining.
Can I choose more than one of the same reward?
You can choose a reward only once per each qualified booking.
How do I redeem my rewards?
You will receive an email the night before your arrival with detailed instructions on redeeming your rewards digitally or at check-in. You will be able to view all this information when you log in to your loyalty portal as well.
What if my selected reward is not available at check-in?
We do our best to accommodate every reward selection. In the event that your chosen rewards are unavailable at check-in, the Front Desk Team Member will be happy to provide alternate rewards.
What if I want to change the rewards I selected during booking?
It's easy to change the rewards selected during booking. Simply log back into your loyalty account prior to your reservation and you'll have the option to update your rewards.
Do my rewards expire?
Your hotel or resort rewards are only available to use during the dates of your stay and before you check out. If rewards are not redeemed during your stay they will expire upon check out. Merchant partner rewards have different expiration dates that can be found within the digital redemption instructions sent to you 24 hours prior to checking in.
What stays are eligible for rewards?
To qualify for rewards, you must first be a member at the time of the reservation. Then be sure you are booking directly through the hotel's website. Reservations made outside of the hotel’s booking engine or before becoming a member are not eligible to receive rewards for upcoming stays.
I made a reservation before I joined the program. Can I still receive rewards for my upcoming stay?
Unfortunately, rewards are only available during the booking process. It is not possible to receive rewards if your reservation was made before joining the program. However, you will receive Welcome Offers when you sign up to become a member!
How do I track past stays?
It is not necessary to track past stays since you receive just immediate rewards to make your experience more memorable, personal, and rewarding. You receive rewards for upcoming reservations only.
Do I earn points for purchases?
There are no points to track in this program. As a member, when you book a qualifying rate on our website, you’ll be able to choose instant rewards.
Can I earn rewards on more than one room at a time?
You can earn rewards for each booking you make on our website as long as you’re already a member. To earn rewards for multiple rooms, please make the booking for each room separately.
What do I need to do to ensure all my stays are tracked?
Always log in using the email address associated with your loyalty account when booking online. Note that only direct bookings are eligible to earn rewards.
What types of room rates are not considered qualifying?
If your reservation was booked through a tour operator, online travel agency, another third party website including a tour operator, wholesaler, or crew room rate, at a business, employee or friends and family rate, or the guest room was otherwise provided or paid for by another party or individual, it is not considered a qualifying reservation to earn rewards.
What if my reservation is canceled or modified?
If your reservation is canceled, it will no longer be eligible to receive rewards. If your reservation is modified, you may receive a new email to choose rewards again.
How do I update my email, account information and/or communication preferences?
Sign in to your loyalty account to make any necessary changes to account information.
Trouble logging in?
To retrieve your password, click the forgot password link at the login screen of your loyalty portal. You will automatically receive an email with instructions to reset your password.
Can I have more than one person on my loyalty membership?
A loyalty membership is for individual use only. However, you can encourage your friends and family to join as well so they can start receiving rewards on their direct online bookings.
How do I cancel my loyalty membership?
If you would like to stop receiving rewards on your qualifying stays, please contact us at info@laase.ai for assistance.
Can my membership be revoked?
Your membership may be revoked by the hotel, in its sole discretion, at any time. Any abuse of the rewards program, violation of any of the Terms and Conditions, or other conduct that may be detrimental to our interests or the interests of our franchisees and licensees may result in revocation of your membership.
Can the program be modified or terminated?
The hotel may, in its sole discretion, modify or terminate the program, the terms and conditions, or any other feature of the rewards program, at any time and without prior notice.
What if the reward requires redemption on property?
Guests should present the rewards email to a front desk or concierge member.
Can guests receive rewards if they are not a member?
No. Rewards are exclusive to members who are part of the loyalty program.
Can guests change their rewards selection?
Members can make changes to their rewards selection up to one day before check-in.
